Officet Jet 9010 Offline not connecting

[ALydick57]

None of the suggested fixes have worked on resolving my connection issue. Saying offline but connected to the router/internet

[Max3Aj]

@ALydick57, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your OfficeJet 9010 series printer is showing as offline, even though it's connected to your router. Let's walk through a few steps to get you back up and printing.

Confirm Printer is Online on the Network

1. On the printer control panel, go to Settings > Network Setup > Wireless Settings.
2. Tap Print Wireless Network Test Report.
3. Ensure the Status is Connected and the IP Address is valid (e.g., 192.168.x.x).

If the printer is connected but still shows offline on your PC, continue below.

Set a Static IP Address (Optional but Recommended)

Sometimes DHCP conflicts cause connectivity issues. Here's how to assign a static IP:

1. Type the printer’s IP address into your browser to open the Embedded Web Server (EWS).
2. Go to Network > IPv4 Configuration.
3. Select Manual IP, then click Suggest a Manual IP Address.
4. Apply the settings and restart the printer.

Reinstall the Printer Using HP Smart

1. Uninstall the printer from Settings > Devices > Printers & Scanners.
2. Download and install the latest HP Smart app: HP Smart
3. Open HP Smart and click Add Printer.
4. Follow the prompts to reconnect the printer.

Check Windows Services

1. Press Windows + R, type services.msc, and press Enter.
2. Ensure the following services are Running and Automatic:
   • Print Spooler
   • HP Network Devices Support

Disable SNMP (If using TCP/IP Port)

1. Go to Control Panel > Devices and Printers.
2. Right-click your printer > Printer Properties > Ports tab.
3. Select the port in use > Configure Port.
4. Uncheck SNMP Status Enabled, then click OK. 

Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support