Offline issue

[Mabel247]

My printer HP Officejet is showing offline when I try to print from my computer, I have tried everything and its still not working. 

[Dragon-Fur]

@Mabel247 

Welcome to the HP English Community --

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@Mabel247 wrote:

My printer HP OfficeJet is showing offline when I try to print from my computer,

I have tried everything and its still not working. 

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Product / Printer Model:  OfficeJet  (model unknown)

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

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Normally, "Offline" can be fixed.

What?

The source of the problem is usually not hardware --

The condition that should respond to the right combination of resets, settings, and other options.

That said, it is true --

Everything is a lot -- Yet, at some point, you can run out of things to try.

Just in case something was missed, we can provide Troubleshooting suggestions.

If you have questions about one or another of the steps, keep reading or ask and we can try to help.

Perhaps fill in some of what we do not know -

For example:  printer model, OS, connection type, anything else that might narrow down what is going on

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

 Microsoft - Troubleshooting offline printer problems in Windows

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

TKB Article contributed by HP SofiaML

TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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