Offline printer

[chifia22]

4100 printer offline and won't ever go online

[A_Gayathri]

Hi @chifia22 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet Plus 4100 All-in-One printer is showing as offline and you're having trouble getting it back online, you can try the following troubleshooting steps:

Check Printer Connection:

• Ensure that the printer is properly connected to your computer or network.
• If using a USB connection, make sure the USB cable is securely connected to both the printer and your computer.
• If using a wireless connection, check if the printer is connected to the correct Wi-Fi network.

Restart Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds, then plug it back in and turn it on.

Restart Computer:

• Sometimes, a simple restart of your computer can help resolve communication issues with the printer.

Check Printer Status:

• On your computer, go to the "Devices and Printers" or "Printers & Scanners" section.
• Right-click on your HP DeskJet Plus 4100 printer and check if it is set as the default printer.
• If it's not set as default, right-click on it and choose "Set as Default Printer."

Cancel All Print Jobs:

• In the printer queue, cancel all pending print jobs. Sometimes, a stuck print job can cause the printer to go offline.

Update or Reinstall Printer Drivers:

• Outdated or corrupted printer drivers can cause communication issues. Visit the HP website to download and install the latest drivers for your printer model.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions in the printer that may be causing it to go offline.

Run Printer Troubleshooter:

• Many operating systems, including Windows, have built-in printer troubleshooters. Run the troubleshooter to identify and fix any issues.

Reset Network Settings (if applicable):

• If using a wireless connection, try resetting the printer's network settings and reconnecting it to your Wi-Fi network.

Check for Firmware Updates:

• Visit the HP support website and check if there are any firmware updates available for your printer. If so, follow the instructions to update the firmware.

I hope this helps. 

Take care and have a good day.-

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