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Common problems for Connectivity Issues
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‎02-25-2022 10:19 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: Microsoft Windows 11

I have a flashing purple light across front of printer. Won't quit. Help 

Category:
1 REPLY 1

‎02-28-2022 08:38 AM - edited ‎02-28-2022 08:38 AM

HP Recommended

@JimA43,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand the printer shows offline.

 

The light bar glows purple from the middle outward, repeating.

 

The printer is in Wi-Fi setup mode, waiting for the HP Smart app or HP printer software to connect. This lighting pattern means your printer is beaconing and ready to be found for setup. Complete setup using the HP Smart app or HP printer software. The printer will stay in Wi-Fi setup mode for two hours. To reset Wi-Fi setup mode, press the Wi-Fi button on the back of the printer for 5 seconds.

 

Refer the steps in the document -Wi-Fi connection is lost after router or network settings change

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helpin

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