• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎04-15-2022 02:02 PM - last edited on ‎04-15-2022 02:06 PM by Retired

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have exhausted all of my options. My printer says it's online when I view it through the app but when I go to actually print something my computer tells me the printer is offline.

 I have completely uninstalled and reinstalled the software for the printer several times.

 The installation always goes fine and it tells me that my printers up and running and ready to go.

 I have a HP Envy 6055, 

I purchased this more expensive model because I thought it wouldn't be going through these problems like the cheaper ones do.

 However whenever I attempt to print, even if I try to print a test page, it will tell me that my printer is offline,  and the only light that's on is the blue wireless connection light which is on the entire time nothing is flashing.

 Is it time to call this printer that I bought 18 months ago, done, and time to get another one?

Any help is appreciated

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.