Old dead printers still show up on my hp.com (not HP Smart) account. How do I delete them?

[Tim0926]

When I go to HP Smart, it only shows my current 8025e printer.  But when it sends me to my hp.com account, THAT still shows my two old 8710  (dead & recycled) as being alive, well, and hungry for supplies.  How do I get hp.com to realize that these old 8710 are no longer there?

[Dragon-Fur]

@Tim0926 

Welcome to the HP English Community --

Try removing the unwanted devices from your HP Account Dashboard.

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_8

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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