Ongoing issue with my printer that I don’t know how to repair it!

[Mariamtl]

On my Printer HP Deskjet 2742e, since the day I purchased it till today I have a still(Not blinking) orange light next to the i button. I do not have any visible  error message.  I use iOS(ipad) and a wifi connection for my printer.  What does this mean and how can I fix it!? To my understanding this could be an error light. 

[Anand_Andy]

Hi @Mariamtl,

Welcome to the HP Support Community

I understand you are facing a Blinking light issue with your HP DeskJet 2742e Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mariamtl]

Hello!

Sadly, your suggestions did NOT solve the ongoing issue. The printer information sheet that I printed from my pinter states the following as the ongoing issue, “The printer is NOT connected to the internet. 
However, I’m able to print any document of my choice from the internet. 
I’m using the Hp Smart App with an iPad. I only use an iPad with iOS when using my printer. How can I use AirPrint with my printer along with my iPad. 

[Anand_Andy]

@Mariamtl,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!