Orange LED near network RJ-45 port flashes continuously

[rhimbo]

When my HP OfficeJet Pro 9015e All-In-One printer is turned on, the LED adjacent to the RJ-45 port flashes orange continuously.

This problem is recent.  I never noticed it for the first 10 months I owned the printer.

I can still print, but I would like to understand if there is some problem or spurious failure.

I can see that the printer is online when I view my network.

[Raj_05]

Hi @rhimbo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The flashing orange LED near the RJ-45 port on your HP OfficeJet Pro 9015e printer could indicate a network connectivity issue or an error related to the Ethernet connection. Here are some steps you can take to troubleshoot and potentially resolve the issue.

• Check Ethernet Cable: Ensure that the Ethernet cable connecting your printer to the network is securely plugged in and not damaged. Try using a different cable if possible.
• Restart Printer: Turn off the printer, wait for about 10 seconds, and then turn it back on. This can sometimes resolve temporary glitches or communication issues.
• Restart Router/Modem: Restart your router or modem to refresh the network connection. Unplug it, wait for about 30 seconds, and then plug it back in.
• Update Firmware: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve known issues.
• Reset Network Settings: On the printer's control panel, navigate to the Network menu and look for an option to reset or restore network settings. Follow the on-screen instructions to perform the reset.
• Check IP Address: Make sure that the printer has a valid IP address assigned by your router. You can find the IP address on the printer's control panel or by printing a network configuration page.
• Check for IP Conflicts: Ensure that there are no IP address conflicts on your network. Two devices having the same IP address can cause connectivity issues.
• Firewall/Antivirus Software: Check if any firewall or antivirus software on your computer is blocking the printer's communication. Temporarily disable such software to see if it resolves the issue.
• Factory Reset (if necessary): As a last resort, you can perform a factory reset on the printer. Keep in mind that this will reset all settings, including network configurations.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support

[rhimbo]

Before I can do that, I have to get past the screen telling me that I need new ink cartridges.  How do I do that? 

[Raj_05]

Hi @rhimbo,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support