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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Orange LED near network RJ-45 port flashes continuously

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11-30-2023 06:08 PM
When my HP OfficeJet Pro 9015e All-In-One printer is turned on, the LED adjacent to the RJ-45 port flashes orange continuously.
This problem is recent. I never noticed it for the first 10 months I owned the printer.
I can still print, but I would like to understand if there is some problem or spurious failure.
I can see that the printer is online when I view my network.
12-04-2023 07:25 AM
Hi @rhimbo,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The flashing orange LED near the RJ-45 port on your HP OfficeJet Pro 9015e printer could indicate a network connectivity issue or an error related to the Ethernet connection. Here are some steps you can take to troubleshoot and potentially resolve the issue.
- Check Ethernet Cable: Ensure that the Ethernet cable connecting your printer to the network is securely plugged in and not damaged. Try using a different cable if possible.
- Restart Printer: Turn off the printer, wait for about 10 seconds, and then turn it back on. This can sometimes resolve temporary glitches or communication issues.
- Restart Router/Modem: Restart your router or modem to refresh the network connection. Unplug it, wait for about 30 seconds, and then plug it back in.
- Update Firmware: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve known issues.
- Reset Network Settings: On the printer's control panel, navigate to the Network menu and look for an option to reset or restore network settings. Follow the on-screen instructions to perform the reset.
- Check IP Address: Make sure that the printer has a valid IP address assigned by your router. You can find the IP address on the printer's control panel or by printing a network configuration page.
- Check for IP Conflicts: Ensure that there are no IP address conflicts on your network. Two devices having the same IP address can cause connectivity issues.
- Firewall/Antivirus Software: Check if any firewall or antivirus software on your computer is blocking the printer's communication. Temporarily disable such software to see if it resolves the issue.
- Factory Reset (if necessary): As a last resort, you can perform a factory reset on the printer. Keep in mind that this will reset all settings, including network configurations.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
12-05-2023 05:53 AM
Hi @rhimbo,
Thank you for your response,
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator
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