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‎11-27-2022 06:30 PM

HP Recommended
Operating System: macOS 10.14 Mojave

I have followed all the directions for factory re-setting printer and using HP smart (on my mac laptop) but it is still offline.  Connection type Network, Connection Status InactiveInstallation status not installed

I have unplugged power, gone in and erased all printers from my printer list on the computer but can not add a printer because nothing comes up.  I even called apple and Spectrum (internet provider) because I know they have proper support that does not charge but the problem is with the printer and I don't know what to do.  

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