PC appears to be correctly configured, but device (192.168.1.102 is not responding

[cripfer]

not sure if windows is 32 or 64bit

[Dragon-Fur]

@cripfer 

Welcome to the HP Community --

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@cripfer wrote:

not sure if windows is 32 or 64bit

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Product: Unknown

Operating System: Windows 10

Software / Application: Unknown

Connection Type: Unknown

Content Type:  Unknown

Note

Answers below are provided in the context of a supported HP printer connected to a standard network at a support frequency (connection speed), using a separate SSID named network in a Dual Band network.

You did not provide any detail to describe the printer model -- 

The printer model helps you decide whether the printer is a supported model.

Find the printer model - then open the printer's support home page.

Find Your Printer Name or Number | HP Printers | @HPSupport

OR

Find product and serial numbers for HP PCs, printers, and accessories

Never post the serial number or any private information in the Community – we are a public resource.

We do not know

• What you have tried to fix what ever you believe is wrong,
• The kind of network you have,
• If Wireless, the wireless type (standard or Wi-Fi Direct)
• If Wireless, the connection speed (5GHz / 2.4GHz)

OK.

All of the following depends on the printer being a supported model that is capable of running current / supported printer software, and connecting to a standard wired (Ethernet) or wireless network.

In general, many of the answers to the initial questions can be found in the printer's website support pages.

For example, the Specifications, Manuals, the various How-to documents that describe "how things work".

There is also a "Troubleshooting" category and sub-menus in that category to help you decide where to look for help.

Many situations can be helped using videos provided for the particular purpose.

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Solutions - Start Here...

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

Example - Video

HP Deskjet 3720 | 3723 | 3730 | 3755: How to resolve a Printer Offline issue

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Technology TipsVideo Gallery from our HP Expert greenturtle

Technology Tips– YouTube Video Help for Printers

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Printer Product Home

 Enter the device type and model name of your HP product

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