PC thinks printer is offlin

[HRB111]

Hi, I have a HP Envy 4527. It's on the same wireless network as my laptop.

I use HP Smart to Add Printer and HP Smart successfully finds my printer and says it's Online:

I then click on the icon above and HP Smart thinks the printer is not on (but it is):

I've also tried printing from my phone via the same wireless network and my phone also says the printer is offline.

Any help would be very welcome.

I've tried uninstalling and adding the printer, uninstalling and reinstalling HP Smart, restart the Print Spooler.

Currently unable to remove the printer from Printers & Scanners within Settings - cannot click or right-click it to remove it, it just says 'DIRECT-9E-HP ENVY 4520 series - Driver is unavailable'

[Dragon-Fur]

@HRB111 

Welcome to the HP Community Forum.

" DIRECT-9E-HP ENVY 4520 " indicates you have Wi-Fi Direct switched on .

Wi-Fi Direct is used to establish a wireless connection between the printer and your device without the use of a network router.

If you are not using Wi-Fi Direct, toggle / switch the connection type to OFF.

Reference

User Guide > Page 37

and / or

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network >  Wi-Fi Direct > Status

Optional > Edit Settings

9025_EWS_Network_Wi-Fi_Direct_Status_Edit_1

If you WANT to use this type of connection, see

Print from Windows 10, 11 Using Wi-Fi Direct | HP Printers | @HPSupport

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 4527 All-in-One Printer 

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