PRINTER NOT ABLE TO CONNECT TO THE COMPUTER

[prieto99]

 I had windows 10 in my computer and I had a problem  and I don't know when or how I lost it .I have windows 11 and I like to go back to my 10 any one can help I am to OLD TO LEARN NEW TRICKS  mY PROBLEM WAS A BOG GOT INTO  AND SCREEN FROZEN ONLY WAY TO FIXED WAS RE SETTING 

[A_Gayathri · Accepted solution]

Hi @prieto99 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing trouble connecting your printer to your computer after upgrading from Windows 10 to Windows 11. Reverting back to Windows 10 might not necessarily solve the issue with your printer connection. Instead, let's try troubleshooting the printer connection on Windows 11 first.

Here are some steps you can follow:

Check Printer Connections:

• Ensure that your printer is properly connected to your computer via USB cable or through a network connection if it's a network printer.
• Make sure the printer is turned on and ready to print.

Update Printer Drivers:

• Go to the HP website of your printer and download the latest drivers compatible with Windows 11.
• Install the drivers and follow the on-screen instructions. Software and Drivers for HP All-in-One - 22-df0120m

Printer Troubleshooter:

• Windows 11 has built-in troubleshooting tools. You can access them by going to Settings > System > Troubleshoot > Additional Troubleshooters > Printer.

Check Printer Spooler Service:

• Press Win + R to open the Run dialog box.
• Type services.msc and press Enter.
• Locate the "Print Spooler" service, ensure it's running, and set to start automatically.

Reinstall Printer:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click on "Remove device."
• Then, click on "Add a printer or scanner" and follow the instructions to reinstall your printer.

Refer to this document: HP All-in-One - 22-df0120m

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[prieto99]

JUST 🇮🇳 CASE YOU DIDN'T GET MY THANKS I AM GOING TO SAY THANKS FOR YOUR HELP MY PRINTER IS WORKING FINE AND I THANKYOU THOUSAND  TIMES AGAIN AND AGAIN 

                                                                PRIETO99

[A_Gayathri]

HI @prieto99 ,

Thank you for your Kind Reply! 

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support