PRINTER NOT SEEING MY COMPUTER

[6GX01EVNBJ00547]

HP LASER JET PRINTER 

[Max3Aj]

Hi @6GX01EVNBJ00547, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP LaserJet MFP M234sdwe printer is not detecting your computer, try these steps:

Check Connection Method

If using Wi-Fi:

• Ensure both your computer and printer are connected to the same network.
• Restart the printer and Wi-Fi router.
• Check the printer's Wi-Fi light (it should be solid blue).
• Run HP Print and Scan Doctor to diagnose network issues.

If using USB:

• Try a different USB port on your computer.
• Use a shorter USB cable (preferably under 2 meters).
• Check in Device Manager (Windows) under Printers or USB Controllers for errors.

Check Printer Status

• Print a Network Configuration Page:
  1. Press and hold the Information button on the printer for a few seconds.
  2. Check the IP Address and connection status.
  3. If the printer is not connected, try reconnecting via HP Smart App or printer settings.

Reinstall the Printer

Windows:

1. Go to Control Panel > Devices and Printers.
2. Right-click the printer and select Remove Device.
3. Download and install the latest HP drivers from HP's website.
4. Restart your computer and re-add the printer.

Mac:

1. Go to System Settings > Printers & Scanners.
2. Remove and re-add the printer.

Reset the Printer

• Turn off the printer, unplug it for 60 seconds, and restart it.
• Try connecting again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support