PRINTER OFFLINE

[BARBIEG86]

Got a new router and the WiFi signal keeps blinking, has not found new router.  How do we establish the connection wiht the new router.  I have been transferred multiple times and on Perma hold for 45 min+ this should be an easy fix and not get my BP elevated.  I am technology challenged. PLEASE HELP!!

[Jerry_57]

Hi @BARBIEG86,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To connect your HP printer to a new router and resolve the "Printer Offline" issue, follow these simple steps:
 

Check the Printer's Status:
 

• Ensure the printer is powered on and there is paper in the tray.
• If the printer's wireless light is blinking, it indicates that it is not connected to a network.

Restore Wi-Fi Setup Mode:
 

• If you recently set up the printer, it may be in Wi-Fi setup mode. You can restore this mode by using the printer control panel to find the Wi-Fi setup option and follow on-screen prompts.
• For specific instructions, you may refer to: Restore Wi-Fi setup mode on your HP printer.

Using the Wireless Setup Wizard (for printers with a touchscreen):
 

• On the printer control panel, open Setup, Network, or Wireless settings menu.
• Select Wireless Setup Wizard.
• Follow the on-screen instructions to select your network name (SSID) and enter the Wi-Fi password.

Using WPS (Wi-Fi Protected Setup):
 

• Press and hold the Wireless button on your printer until the wireless light starts flashing.
• Within two minutes, press the WPS button on the router.
• The wireless light on the printer will stop flashing once connected.

Printers Without a Touchscreen:
 

• Press and hold the Wireless button for about five seconds or until the wireless light starts to flash.
• Perform WPS setup on the router.

Test the Connection:
 

• Once connected, try printing a self-test report to ensure the printer is working properly.
• Ensure the printer appears as the default printer on your computer's list of devices.

Troubleshooting:
 

• Move the printer closer to the router if the signal is weak.
• Restart the printer and your computer to clear possible error conditions.
• Print a Wireless Test Report from the printer’s manual or support page to diagnose further issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support