PRINTER TONER ISSUEs

[EBKCHAMBERS11]

I am writing to follow up regarding Customer Service Order "Please do not include the serial number or any sensitive information", associated with my HP LaserJet MFP M234dw printer, Product Number 6GW99F, Serial Number "Please do not include the serial number or any sensitive information", and HP Case Number"Please do not include the serial number or any sensitive information".

According to HP’s shipment notification, four HP 134A Black Original LaserJet Toner Cartridges, Part Number W1340A, were shipped via FedEx Next Day under Tracking Number "Please do not include the serial number or any sensitive information". However, as of today, August 10, 2026, the toner cartridges have not arrived.

This delay has become particularly consequential because the cartridge issue has effectively brought my printing capability to a standstill. I rely on this printer in connection with my professional and work-related activities, and I am presently unable to perform routine printing functions while awaiting the replacement cartridges HP advised were being sent to resolve the problem.

I am also concerned that HP Case "Please do not include the serial number or any sensitive information" was marked closed on August 5 even though the replacement toner cartridges had not yet been received, installed, or tested to determine whether the underlying printer problem had actually been resolved.

Please investigate the status of this shipment and advise me as soon as possible:

1. Where the four replacement cartridges are presently located;
2. Whether FedEx has confirmed delivery, delay, or another exception affecting the shipment;
3. The revised expected delivery date; and
4. What corrective action HP will take if the shipment cannot be promptly located or delivered.

If necessary, I ask that HP reopen or otherwise maintain the associated support matter as unresolved until the replacement cartridges have actually been delivered and I have been able to confirm that the printer has returned to normal operation.

Given the continuing impact on my work activities, I would appreciate expedited attention to this matter and a prompt response regarding the status and anticipated resolution.

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HP represented the shipment as FedEx Next Day, supplied Tracking No. "Please do not include the serial number or any sensitive information", and the cartridges still had not arrived by August 10 after the August 5 service order.

[Animatryx]

@EBKCHAMBERS11 

I completely understand, especially since you rely on the printer for your work. I’m sorry for the inconvenience caused by the delay and the uncertainty around the replacement toner.

I checked the available shipment information, and the HP service order currently shows the parcel as delivered. You can check the status here: HP Service Order Status

The FedEx tracking information also shows the shipment as delivered and left at the doorstep. You can verify the tracking status here: FedEx Tracking

Since the package has already been dispatched from the HP facility and is marked delivered by FedEx, I recommend checking with your neighbors or anyone at the delivery location who may have received or noticed the package. You may also contact FedEx directly for further clarification regarding the delivery location.

I understand this is still frustrating, and I hope the shipment can be located quickly.