PRINTER

[PANDEY127]

PRINTER IS ONLINE AND CONNECTED WITH SAME WIFI NETWORK. TEST PPAGE HAS BEEN PRINTED BUT WHILE PRINTING AN DOCUMENT A POP UP SHOWING PRINT JOB IS CANCELLED.

[Nal_NR]

Hi @PANDEY127,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Smart Tank 515 Wireless All-in-One printer shows as online and connected but you're experiencing issues with print jobs being canceled, here are some troubleshooting steps you can take to resolve the problem:

1. Restart Devices:

• Printer: Turn off the printer, wait for a minute, and then turn it back on.
• Computer: Restart your computer to refresh the connection.

2. Check for Pending Print Jobs:

• Sometimes, a stuck print job can cause issues.
• Steps:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP Smart Tank 515 and select See what's printing.
  3. If there are any pending jobs, right-click and select Cancel to clear the queue.

3. Set Printer as Default:

• Ensure that your printer is set as the default printer.
• Steps:
  1. In Devices and Printers, right-click on your HP Smart Tank 515.
  2. Select Set as default printer.

4. Check Printer Status:

• Make sure that your printer is not in "offline" mode.
• Steps:
  1. In Devices and Printers, right-click on your printer and select See what's printing.
  2. Click on Printer in the menu and make sure Use Printer Offline is not checked.

5. Update Printer Drivers:

• Make sure you have the latest drivers installed for your printer.
• Steps:
  1. Visit the HP Support website.
  2. Search for your printer model and download the latest drivers.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @PANDEY127,

Please find the next steps below.

6. Check Printer Connection:

• Ensure that your printer is connected to the Wi-Fi network correctly.
• Steps:
  1. Print a network configuration page from the printer’s control panel.
  2. Verify that the printer is connected to the correct Wi-Fi network.

7. Use HP Smart App:

• The HP Smart app can help manage your printer settings and troubleshoot issues.
• Steps:
  1. Download and open the HP Smart app on your computer or mobile device.
  2. Add your printer and check for any updates or issues.

8. Run the HP Print and Scan Doctor:

• This tool can help diagnose and fix printing issues.
• Steps:
  1. Download the HP Print and Scan Doctor from the HP website.
  2. Run the tool and follow the prompts to troubleshoot your printer.

9. Check Firewall and Security Settings:

• Sometimes, security software may block communication with the printer.
• Steps:
  1. Temporarily disable any firewall or antivirus software.
  2. Try printing again. If it works, adjust your firewall settings to allow printer communication.

10. Check for Software Conflicts:

• Ensure that no other applications are interfering with the print job.
• Steps:
  1. Close unnecessary applications running on your computer.
  2. Try printing again.

11. Reinstall Printer:

• If the issue persists, consider removing and reinstalling the printer.
• Steps:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP Smart Tank 515 and select Remove device.
  3. Restart your computer and then add the printer again using Add a printer or scanner.

By following these steps, you should be able to resolve the issue with your HP Smart Tank 515 printer. If the problem persists after trying all these steps, consider contacting HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.