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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Microsoft Windows 10 (64-bit)

Hi! We recently moved our HP PageWide Pro MFP 57dw because our office was being redone. Upon moving it back to it's original location, the network light no longer works and the printer's configuration page show the status as offline. I tested the port with a laptop and have determined it works. Is there anything else that can be done to get this printer back on the network/fix the printers ethernet port? Thanks!

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