Password and printer "name"

[Heysus]

I cannot find my printer "name" or password and it is locked. How do I get access or change my printer name and password? I have changed to a new WiFi router and at present have no printer. Help, help please. 

[Betty0610]

@Heysus

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Heysus]

It's worse than I thought. I have no name or password available on the printer. I can't remember them and anything I have documented it rejects. 

I called the guys in India to help. Unfortunately, or not, I put the icon of the printer in the trash. It isn't even there anymore. Today I put the icon of HP smart in the trash and re downloaded it. Why? I don't know as it cannot find the printer. Of course not. It's gone off in the ether net. 

Now it seems that I must totally reset and restart the whole process of downloading the HP OfficeJet Pro 9010 onto my computer and then go from there. I'm not sure this is possible. I have absolutely no access to "restore network settings" as they are locked. Remember, I don't have my name or password. 

If I were rich, which I'm not, I'd throw this out and go and buy a new printer. How about if I sent this printer back, as it is still on warranty, and they can send me a new one to get going again??? 

[Betty0610 · Accepted solution]

Do not worry. Please do perform the reset as given to you in a private message. There is no Step 1. The numbering was off. It's bit tricky to perform but you should get it.

Let us know 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Heysus]

Hi there, 

I reached an amazing HP tech who guided me through a whole new instillation. This is the solution that I was looking for. We simply got rid of the existing printer and started anew. That was the answer and now I am a happy printer. 

Thank you for your help.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Do get back to us in the future for further assistance.

Thanks!

Have a nice day and stay safe!:)

[Heysus]

Thank you for the amazing input. Problem solved.