Password reset for HP LaserJet Pro MFP M28w

[YEVSU]

Hello, seems like I did a mistake while noting the admin password for the printer.  Now I can't login. How can I reset it? I searched the forum, but for some reason, the instructions are not available in public. I also did not find the correct instructions in the user manual. Please help me 🙂

[Jay_G24 · Accepted solution]

Hi @YEVSU,

I'd like to help!

I understand the printer is locked with an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Torbi909]

Hi! Could you please also tell me how to factory reset said printer, having the same issue. Thank you.

[Echo_Lake]

@YEVSU

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Echo_Lake]

@Torbi909

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[kslink5421]

Please help me reset my HP6960 office jet password so I can updatr my WIFI connection.

[Echo_Lake]

@kslink5421

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[kslink5421]

Can't access the link in your reply.

https://h30434.www3.hp.com/t5/notes/privatenotespage

[Paul332]

@Jay_G24

@Jay_G24

Hi, I can't recover my admin password for HP M28w either. Can you send me the instruction for complete reset, please?