Personal secret code wi-fi

[KB1609]

I cannot connect the printer to the network Wi-Fi. I have lost the personal password of the printer. where can you find it?

[Kumar0307]

@KB1609, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to connect the printer to a wireless network.

Which personal password are you referring to?

Use the WPS method to connect the printer

Refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

You will have to use the wireless router's password.

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

• Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

However, there is no printer driver available on the HP site for this model printer to work on macOS 10.6 or older, You will have to update the macOS.

Also, it is required to have macOS 10.7 or higher in order to print via Airprint.

Hope this helps! Let me know how it goes. 

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