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Common problems for Connectivity Issues
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09-26-2022 05:35 PM
Operating System: macOS 12.0 Monterey
My old and trusty photosmart 7510 was working just fine until I moved last week. I set up new wifi. Now the 7510 will connect to internet, but it won't be found by either HP Smart or any of my macs. It's like bonjour can't find it anymore. I have done ALL THE RESETS several times. The printer is connected to the wifi router and the connection is good per network config report, status report, and per blue light staying on all the time. It was working wonderfully until we moved and now I cannot get bonjour to recognize it. I am up to date in my latest software for both Mac OS and HP. Help!
1 REPLY 1
10-02-2022 07:07 AM - edited 10-02-2022 07:07 AM
Welcome to the HP Support Community
I understand you are facing an issue with your HP Photosmart 7510 e-All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was the printer working fine prior to the MAC update?
While you respond to that, please go ahead and try to disable and enable Bonjour
Disable ad enable bonjour -
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex :Safari) and type in the printer's IP
--->click on Advanced Settings--->Bonjour > Click the radio button to enable Bonjour
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
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