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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
macOS 12.0 Monterey

My old and trusty photosmart 7510 was working just fine until I moved last week. I set up new wifi. Now the 7510 will connect to internet, but it won't be found by either HP Smart or any of my macs. It's like bonjour can't find it anymore. I have done ALL THE RESETS several times. The printer is connected to the wifi router and the connection is good per network config report, status report, and per blue light staying on all the time. It was working wonderfully until we moved and now I cannot get bonjour to recognize it. I am up to date in my latest software for both Mac OS and HP. Help!

1 REPLY 1
HP Recommended

Hi @Aur0ra,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Photosmart 7510 e-All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was the printer working fine prior to the MAC update?

While you respond to that, please go ahead and try to disable and enable Bonjour

 

Disable ad enable bonjour -
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex :Safari) and type in the printer's IP
--->click on Advanced Settings--->Bonjour > Click the radio button to enable Bonjour

 

Printer_EWS_Bonjour_2

 

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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