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Locked

‎03-23-2023 02:07 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer
Operating System: Microsoft Windows 11

After upgrading my network to T-Mobile 5G with the KVD21 cellular/Wi-Fi router which uses "WPA2/WPA3" with AES encryption by default, my 7520 printer will not connect via Wi-Fi. If I reconfigure the hotspot to allow either "WPA/WPA2" or "WPA2 only," then the 7520 printer works properly with Wi-Fi.

 

Other posts on this topic claim that a firmware update is needed, but while connected to internet, the "check update" feature says I already have the latest: ELM1CN1948AR dated Nov 25, 2019. There is also nothing newer than this for direct download or via HP Smart or any other means.

 

I would much rather use "WPA2/WPA3" than WPA2 alone and I am frustrated that this printer, which only fell out of warranty in 2019, is apparently incompatible.

 

Any help is appreciated. Thank you.

2 people had the same question
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