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‎02-28-2021 10:30 AM - edited ‎02-28-2021 10:41 AM

HP Recommended
Product: HP Photosmart 7520 series
Operating System: Microsoft Windows 10 (64-bit)

Hi, 
Im having problems trying to enable the web services on printer. Shows the error "cannot connect to web services"

What i've already done... 

 

- Update printer firmware to version ELM1CN1607AR

- Restart pc, printer and router

- Tried turn on Web Services from the EWS
- Factory restore printer configs

 

Can you help me resolving this issue plz? 

 

Regards, 
Hugo

Category:
1 person had the same question
3 REPLIES 3

‎02-28-2021 12:18 PM

HP Recommended

@hugo_figueiredo 

 

From my memory, at one point HP removed this function from Photosmart 7520 printers then HP released new firmware to add it back.

 

Please try the following way

          https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Photosmart-7520-cannot-connect-to-webservices/...

 

or

 

     https://support.hp.com/au-en/document/c05337026

 

Regards.

BH
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‎02-28-2021 12:29 PM

HP Recommended

Hi Banhien, 

Thanks for the replay. 

I've tried everthing described on https://support.hp.com/au-en/document/c05337026 and i think the firmware that i have installed on the printer is the most recent (ELM1CN1607AR). At least according to the HP website:
https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/5199...

 

I dont know more what to try 😅

I Appreciate your time and effort.

 

Regards, 
Hugo

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‎03-04-2021 03:03 AM

HP Recommended

@Banhien 

 

Do you have any more tips on this subject? 

 

Regards

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