Pin not recognised

[SJ5671]

My new HP printer/scanner stopped working a couple of months ago. I posted a moment ago because I was having trouble, but I am sorted now. I used the cable to connect as the PIN wasn't working. 

[GOLD_MASTER]

Hi @SJ5671, thank you for the update — I am glad you are sorted now and that the USB cable got your new printer/scanner working again after it stopped working a couple of months ago.

For the PIN itself, so you can go wireless again later: the PIN that HP Smart asks for is the Wi-Fi Direct password, which is printed on the printer's network configuration page — please print that page from the printer (hold the Information button) and look for the Wi-Fi Direct name and password. The 8-digit WPS PIN also changes each time, so an old PIN will not work.

1. If you would like to go wireless again, please print the network configuration page and note the Wi-Fi Direct password, then add the printer in HP Smart (https://apps.microsoft.com/detail/9wzdncrfhwlh) using that password.

2. If HP Smart asks for a PIN and the one on the page does not work, please restore the network settings on the printer (hold the Wireless and Cancel buttons together) and try again — the restore generates a fresh PIN.

Thanks again for confirming the cable fix — please let us know if the wireless connection works with the fresh PIN.