Print job not coming out, and I get optimize and print error

[Lghafur]

 

Hello, I’ve purchased the T-Mobile 5G Wi-Fi home Internet to save money from my previous Verizon services. For some reason, I am unable to print documents with this Internet.  It looks like the printer communicates with the Wi-Fi because I get the error to optimize and print, and it shows confirmation of my print job, but when I go to print, nothing comes out. Has anyone had any issues with the same? 

I have an HP Envy 6000 printer

[Max3Aj]

@Lghafur, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing issues printing with your HP Envy 6000 series printer after switching to T-Mobile 5G Home Internet. It’s great that the printer connects to Wi-Fi and receives the print job, but let’s work through why it’s not completing the print.

Restart Devices

• Power off your printer, computer/phone, and T-Mobile 5G gateway.
• Wait 30 seconds, then power them back on in this order: gateway → printer → device.

Check Printer Connection

• Ensure your printer is connected to the same Wi-Fi network as your device.
• On the printer, press the Information button (i) to print a Network Configuration Page.
• Confirm the printer has a valid IP address (e.g., 192.168.x.x).

Use HP Smart App

• Download or open the HP Smart app.
• Add your printer and check for any alerts or firmware updates.
• Try printing a test page from the app.

Disable Private Wi-Fi Address (iOS/Android)

• On your phone, go to Wi-Fi settings.
• Tap the info icon next to your Wi-Fi network.
• Turn off Private Wi-Fi Address and reconnect.

Assign a Static IP (Optional)

Sometimes 5G routers have trouble with dynamic IPs. You can assign a static IP to your printer:

• Access your printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
• Go to Network > Wireless > IPv4 Configuration and set a manual IP.

Reset Print System (Mac) or Reinstall Printer (Windows)

• Mac: Go to System Settings > Printers & Scanners, right-click your printer, and choose Reset printing system.
• Windows: Go to Settings > Devices > Printers & Scanners, remove the printer, then reinstall it using the HP Smart app.

Firmware Update

• Visit the HP Software & Driver Downloads page.
• Enter your printer model (e.g., HP Envy 6000) and install the latest firmware.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support