Print job will not move past the print queue

[6point0]

All of the software states that my printer is fine with drivers etc, but the print job never moves past the print queue. The states "error" and nothing else to indicate the issue. 

I have done everything from reinstalling the driver and run diagnostics. The printer works fine with USB and printing with the HP app from my phone, but it will not print from my laptop.

Where do I go from here?

Dell Latitude e6440 x64
i7-4610M @3GHz, 3001 MHz 2 Core(s)
MS W10.0.18363 Pro
16GB RAM, 500GB HD, T7 500GB SSD

[Kumar0307]

@6point0, Welcome to the HP Support Community!

Since you are able to print from your phone, it means the printer is working fine.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Are you trying to print wirelessly?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!