cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Boji1234
New member
1 0 0 0
Message 1 of 2
124
Flag Post

Print to email failure (HP Envy 7640)

HP Recommended
HP Envy 7640
Microsoft Windows 10 (32-bit)

Hi, suddenly I'm not able to scan to email.  Error says not connect to system, but the internet is connected (wireless).

Can you please help?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,030 27,382 1,521 1,617
Message 2 of 2
Flag Post
HP Recommended

@Boji1234

 

Welcome to the HP support community.

 

I understand that you are unable to scan to email, I am glad to assist you.

What error message are you getting?

Are you able to scan or copy?

 

Meanwhile:-

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  • On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  • If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation