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Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
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Welcome to the HP Community Forum.
Web Services is used by the printer to connect to HP services supported by the printer.
Example of printer services that requires / uses Web Services: ePrint, Instant Ink
Read here:
User Guide - HP OfficeJet Pro 8710
Chapter 6 - Web Services - Starting on Page 89
Next,
and
If you like, add this "try / consider" step:
Restart everything, including the router that controls your network.
Be Aware --
If Web Services is down on the HP side,
The Community does not have any ability to fix, track, diagnose, or recover Web Services.
That means: There is no fix for Web Services on "our" side.
The connection will start working when the source of the problem is resolved.
The service can be down in one region and working fine everywhere else.
The service might recover in minutes, hours, or days.
IF you are using Web Services to connect to your HP Instant Ink Subscription,
If you are having trouble with your Instant Ink service,
Contact HP Instant Ink Support during business days and hours available in your region.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP OfficeJet Pro 8710 All-in-One Printer series
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People who own, use, and support HP devices.
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Question / Concern Answered, Click "Accept as Solution"
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