Printer Claim code for Web Prnting

[Kamaal42]

I have purchased HP Smart Tank 670 printer. I did the setup and not able to find the claim code to enable internet printing. I tried the HP chat support and even HP technician visited my home to troubleshoot without any luck.

I have already installed the HP Smart App on my PC. The printer Embedded Web Server is working fine and shows connected to internet. When I try to print info page that will have the claim code the print doesn't work. Without the claim code I cannot use it from internet. I am able to print wireless if I am on same wifi network. Please help me with a way to get the printer claim code.

[Nal_NR]

Hi @Kamaal42,

Welcome to the HP Support Community. 

I'd like to help!

Check the following details below and see how it goes. 

Use the Printer Claim Code to add your printer to an HP Smart account (formerly HP Connected), where you can access additional web services supported by your printer, such as HP Instant Ink or Print Anywhere.

NOTE:

If you have an HP+ printer, you do not need the Printer Claim Code. Your printer is automatically claimed to your account during the setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer.

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

Send a test print job from any device on your network to make sure the printer is connected and can print.

NOTE:

You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

To find your printer IP address:

From the touchscreen control panel: Touch the Wireless icon .

From the HP Smart app: Click Printer Settings, and then click Printer Information.

From the printed network report: Press the Information button to print an information page.

From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

Find the Printer Code or Printer Claim Code on the page that prints.

If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

Add your printer to an HP Smart account using the Printer Claim Code.

If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.

Hope this helps! Keep me posted for further assistance.
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[Kamaal42]

I had tried all those step already. The problem I am facing is when I go to Embedded Web Service page - Web Server Settings - Print Info Page there is no print output so I cannot get hold of the claim code. Till I get the claim code I cannot add the printer in HP Smart for Internet Printing from anywhere

[Nal_NR]

Hi @Kamaal42,

This might require one on one interaction to fix the issue. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.