Printer Connection Issue Between HP Smart App and HP Website

[kanadara]

On the HP Smart app, the printer appears to be connected properly, and the ink levels are displayed correctly.

However, when I log into my account on the HP website, it shows that the printer is not connected.
I can still use the printer without any issues, but I am concerned that the subscription is not working correctly alongside it.

I have tried resetting the internet and the printer, but the problem persists.
Could you please assist me with this issue?

[zoey7886]

@kanadara, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Printer Connection Issue Between HP Smart App and HP Website! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer works fine but still appears disconnected on the HP website, especially when you're concerned about your subscription. Let's work through this together.

Since your printer is showing up correctly in the HP Smart app, it seems like the issue is more about the HP account sync rather than the actual printer connection. Here are a few things to try:

Refresh Your HP Account Connection

Log out of your HP account on the website and HP Smart app.

Restart your device (PC or mobile).

Log back into both and check if the printer syncs correctly.

Re-register Your Printer on HP Smart

Open the HP Smart app, remove the printer, and add it again.

Make sure you're signed in with the same HP account linked to your subscription.

Check Subscription & Account Settings

Go to HP Instant Ink or HP+ (if applicable) on the HP website.

See if your printer is still listed under your account. If not, try adding it manually.

Verify Firmware & Web Services

On your printer’s control panel, check if Web Services is enabled.

If not, turn it on and restart the printer.

Also, ensure the firmware is up to date via Settings > Printer Updates.

Let me know how it goes.

Looking forward to your update! 😊  

Take care, and have an amazing day!  

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Regards,