Printer Connection

[Livid224]

Someone please explain why I have a brand new printer and it is doing the same thing. Everytime I go to print it tells me it's not detected. I restart still the app cannot find my printer. Where is support? Ugh now where to be found. I recommend never purchasing HP products again. Plus they keep taking money for printer supplies I don't even have a printer for. This company is awful. Brand new printer and it still doesn't connect. It worked twice. 

[Max3Aj]

@Livid224, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

That sounds incredibly frustrating, especially for a brand-new printer. If it worked briefly and then stopped being detected, the issue is likely due to either:

Network Connectivity Issues

• Wi-Fi signal problems: If your printer is on Wi-Fi, it may be disconnecting from the network. Make sure it's on the same Wi-Fi network as your computer or phone.
• Auto-sleep settings: Some printers go into sleep mode and don’t wake up properly, especially with mobile or HP Smart app printing.
• Network switch: If your router has dual-band (2.4GHz & 5GHz), make sure your devices are all on the same band.

Driver/App Conflicts

• Outdated or missing driver: Try reinstalling the printer driver or HP Smart app.
• App can't find printer: On Windows/macOS, remove the printer from Settings and re-add it. On phones, try resetting the HP Smart app.

Printer Setup Glitches

• Setup incomplete: Some printers need to be fully set up using HP Smart before they’ll work consistently.
• Firmware update pending: Many brand-new printers need a firmware update right after setup.

Try These Steps:

• Power cycle everything: Turn off printer, router, and device. Wait 60 seconds. Turn them back on.
• Reset printer network settings (usually from printer’s screen or by pressing and holding Wireless + Cancel buttons for 5+ seconds).
• Reconnect using HP Smart app:

1. Open HP Smart
2. Remove any existing printer entries
3. Tap “Set up a new printer”
4. Follow the steps exactly (watch for any small errors or skipped prompts)

• Check for firmware update in the HP Smart app after setup.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support