Printer Failure There is a problem with the printer or ink system.

[Nnamdie]

My HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g printer shows a message that says:

"Printer Failure

There is a problem with the printer or ink system. Turn printer off, the on. If problems persists, contact HP.”

For context. The printer was working just fine until I I upgraded my Wi-Fi modem router combo from 

Netgear C6250-100NAS AC1600 (16x4) WiFi Cable Modem Router Combo (C6250) 

to 

ARRIS (G54) - Cable Modem Router Combo.

The printer was unable to connect wirelessly to the new Wi-Fi network. the ARRIS technicians were also unable to connect it either. They asked me to contact HP. 

The printer seemed fine but just wasn't connecting to Wi-Fi. A few days later, it started showing the message: 

"Printer Failure

There is a problem with the printer or ink system. Turn printer off, the on. If problems persists, contact HP.”

I downloaded the latest drivers to see if that might fix the issue but I'm now unable to connect via Wi-Fi and the printer GUI is stuck on that message. I was thinking of trying to find a USB cable to connect the printer directly to my computer to see if installing the latest drivers might help.

Please let me know your thoughts.

Thank you!

[Irfan_06]

Hi @Nnamdie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer that has an ink system error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Nnamdie]

Thanks, irwin6. Just seeing this. I'll try these today and revert!

For the firmware updates, I can't connect the printer to WiFi to get the updates that way. I'll need to find a cable to connect the printer directly to the computer to get the firmware updates.

[Nnamdie]

Hi, irwin6.

I tried to connect the printer to my computer via USB but  that didn't work. I used an Ethernet cable and the computer and online HP portal confirms the computer connects to the printer but it keeps saying there is an error with the printer but they The HP site says all the firmware and drivers were already up to date. don't say what. Some alerts ask me to copy the error code, but there is none. I tried to find a way to restore factory setting but all those settings are not reachable from the printer itself and they're greyed out online because nothing seems to be able to communicate with the printer.

Is there some other way to do a hard-reset of the printer outside of turn off, unplug, re-plug. Done that plenty of times, that doesn't work.

[Irfan_06]

Hi @Nnamdie,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support