Printer HP 7B926D cannot be contacted over network

[Ellen66]

Recently installed an HP Envy 6455e all in one printer.  I cannot get it to print from my laptop nor my iphone

[KrazyToad]

@Ellen66

Welcome to HP Support Community

I would like to help

Are the printer and your devices connected to the same Network?

Are you getting any error messages?

First restore the printer back to factory settings  by going to the wireless setup on the control panel and restore

Next try these steps

-->Turn on the Wifi-Direct on the Printer
--->On your computer or phone go to WiFi-Direct and connect it to your printer
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Envy XXX).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type the IP Address of your printer. Print a Network Configuration Page to get the IP Address
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the wifi light on the printer will remain solid blue, if the printer is successfully connected.
--->then connect your phone/computer back to your network

Thank you

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