Printer/Internet Connectivity Problem

[Kimosabey]

I own an HP ENVY 6000 All-in-One Printer. I recently changed Internet providers and am having issues connecting my existing printer to the new network. 

I tried all the various recommendations provided by HP Smart but am still unsuccessful in resolving the issue. 

I'm starting to get frustrated. and wanted to reach out to the HP Community of users. 

Thank you in advance for your help with fixing this problem. 

[Kuroi_Kenshi]

Hi @Kimosabey,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Devices:

• Turn off your printer, router, and computer.
• Wait for about 30 seconds.
• Turn on the router and wait for it to fully initialize.
• Turn on your printer and computer.

Check Network Connection:

• Ensure that your computer is connected to the new Wi-Fi network.
• Make sure your printer is within range of the Wi-Fi signal.

Reconfigure Printer Network Settings:

• On your printer’s control panel, open the Wireless Setup Wizard.
• Navigate to the network settings and select your new network.
• Enter the new Wi-Fi password correctly.

Update Printer Firmware:

• Ensure your printer has the latest firmware installed. You can do this via the HP Smart app or directly from HP's support website.

Use HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Follow the on-screen instructions to reconnect your printer to the new network.

Reset Network Settings on Printer:

• On the printer control panel, go to Network Setup and select Restore Network Settings.
• This will reset all network configurations. You can then retry the Wireless Setup Wizard.

Check Router Settings:

• Ensure your router supports the printer’s network connectivity requirements (2.4 GHz band if applicable).
• Disable any MAC address filtering on the router if it’s active.

I hope this helps.

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Best regards,