Printer Networked but OFFLINE

[AKLAUD]

updated my network device yesterday. Adopted previous username and password, Computer and printer are networked but see a note Printer offline. This is even though the blue light is lit on prnter network.

Ran Wireless network Test shows Wireless ON  and Wireless Working but across both show disabled.?

Passwords for network is correct password correct Just OFFLINE

Have unpluged all devices several times and plugged back in

[Kuroi_Kenshi]

Hi @AKLAUD,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Wireless Light:

• Ensure the blue light near the printer's wireless button is turned on. This confirms that the printer's wireless capabilities are active.

Restart Network Devices:

• Turn off the router and the printer. After a few minutes, turn them back on in the following order: router first, then the printer. This can often resolve network communication issues.

Print Wireless Network Test:

• Run the Wireless Network Test again. To do this, navigate the printer’s display: go to Network > Wireless > Wireless Network Test. The printed test report will include recommendations that might help solve the problem.

If basic troubleshooting doesn't resolve the issue, you can try the following steps:

Ensure Your Computer is Connected to the Network:

• Make sure your computer is connected to the same network as your printer. Check the network status on your computer to confirm it is connected.

Verify Printer Connection to Network:

• Print the printer's Wireless Configuration page from the printer display. Ensure the Network Status on the page shows as "Ready." If it shows "Offline," follow the recommendations on the Wireless Network Test report.

Firewall and Security Software:

• Temporary disable any firewall security software running on your computer and check if this resolves the issue. Firewalls can sometimes block communication between your computer and printer.
• If you can use your printer with the firewall turned off, you will need to reconfigure your firewall settings to allow the printer communication over the network.

Check Printer's Status from your Computer:

• On Windows:
  1. Click Start > Control Panel > Printers or Printers and Faxes.
  2. Ensure the printer is set to "Use Printer Online".
  3. If the printer is paused, click "Resume Printing".
• On Mac OS X:
  1. Click System Preferences > Print & Fax.
  2. Select the printer and click Print Queue.
  3. If Jobs Stopped appears, click Start Jobs.

I hope this helps.

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Best regards,