Printer Not Connecting To Network

[z12341]

Hello,

   I recently got a new router, the Netgear RAX 70. Since setting it up, all of my device seem to be working as normal apart from my printer. It's a D110a and no matter what I do I cannot seem to get it to cooperate. When I punch in the network password in the setup wizard it comes back with "Invalid Passphrase". I have ensured that I am entering in the correct password with correct punctuation, have tried resetting the printers network settings, and have even gone as far as factory resetting both the printer and the router. Nothing I have tried as of yet has resolved my issue. Might anyone have some suggestions that might stop my headache?

Thanks

[Echo_Lake]

@z12341

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
• What is the distance between the router and the printer?

Keep me posted for further assistance.

[z12341]

The router does have dual band, and the networks do have different SSIDs. The distance between the router and the printer is about 10 yards. Not sure how to upload a photo here but the screen where it asks for the network password appears just as it did prior to this issue.

[Echo_Lake]

@z12341

Thank you for posting back.
 

I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. 

Try the default password as 12345678. 
 

If it doesn't work then provide the below details:  

Could you share the screen where it's asking for the password?  You can take a photo of the error password screen using your phone and attach the image here. 

Hope this helps! Keep me posted for further assistance.
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