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‎10-31-2022 04:41 PM

HP Recommended
Operating System: iOS

Hi. I bought my DeskJet 2700 series printer around fall/winter of 2020. It worked just fine and I had no problems with it, even when I moved and my internet changed. Nearing the end of 2022 and my internet provider decides to upgrade our internet. They come out change the router but our internet name and password stay the same. Something went wrong when they did the install so we were out of internet for nearly a week. Now my printer won’t connect to the Wi-Fi and I’ve done all the steps to add my printer / connect to Wi-Fi from both the AP and my laptop. At this point I don’t know what to do. 

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1 REPLY 1

‎10-31-2022 08:48 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset wireless to defaults then use HP Smart app to connect printer to network again?

 

These resources will be useful (iOS would have similar features)

 

Reset wireless network

https://www.youtube.com/watch?v=NHq_83JIy4A

Connect to network (applicable to iOS as well)

https://www.youtube.com/watch?v=VD1YaFTaSHs&t=1s

 

For more resources on this printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
youtube.com/watch?v=NHq_83JIy4A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
youtube.com/watch?v=VD1YaFTaSHs&t=1s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Connect to Wireless network using
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