Printer Not Printing

[Crimson7]

Hello,

I am trying to send a document from my Mac laptop to the printer (which is fully connected), but it will not print.  HELP!

[VikramTheGreat]

Hi @Crimson7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You’ve explained this very clearly, and the steps you shared are absolutely on point for macOS + HP printer communication issues. You’re right—when everything looks connected but nothing prints, it’s usually macOS holding onto a stale route or print queue, not a hardware fault.

Steps to Fix HP Printer Not Printing on Mac

1. Check Printer Status

• Make sure the printer shows Ready
• No blinking lights or error messages
• Paper and ink are loaded
   

2. Restart HP App

• Close HP App
• Reopen the app
• Check if the printer appears
   

3. Remove and Re-Add Printer

• Apple Menu → System Settings
• Printers & Scanners
• Select the printer → Remove (–)
• Click Add (+) and add the printer again
• Choose AirPrint / Bonjour (avoid Fax/Scan entries)
   

4. Clear Print Queue

• Printers & Scanners → select printer
• Open Print Queue
• Delete all pending jobs
   

5. Power Cycle

• Turn OFF the printer
• Unplug for 30 seconds
• Restart the Wi-Fi router
• Restart Mac
• Turn the printer back ON

If the issue continues after these steps, please let me know what error you see so I can assist further.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat