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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-20-2021 03:32 PM

HP Recommended

Hi,

Yes, I did print a test report and it detects the wifi. As I said before, the only problem it sees is the MAC filtering, which (I checked) is not enabled on my router.

Thanks for your time

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‎08-20-2021 04:05 PM - edited ‎08-20-2021 04:06 PM

HP Recommended

-

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‎08-24-2021 12:42 AM

HP Recommended

@Aryeth_

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎08-24-2021 02:55 AM

HP Recommended

Hi, 

Before that, could you give me the instructions to try and factory reset my printer ? A friend of mine had the same issue and it was fixed by factory resetting the printer.

Thanks for the help

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‎08-24-2021 05:22 AM

HP Recommended

@Aryeth_

 

Sure, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎09-12-2021 07:06 AM

HP Recommended

Hi,
It sadly did not work so I will assume that my issue is on the hardware side since my printer is a bit old already.
I will also try an ethernet cable to fix it although it is not really the most convenient.
Thank you for your time and consideration,

Aryeth_

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