Printer (Officejet Pro 8610) stopped working, is not connecting to the wifi anymore

[Aryeth_]

Hi,

Yes, I did print a test report and it detects the wifi. As I said before, the only problem it sees is the MAC filtering, which (I checked) is not enabled on my router.

Thanks for your time

[Aryeth_]

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[Kumar0307]

@Aryeth_

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

[Aryeth_]

Hi, 

Before that, could you give me the instructions to try and factory reset my printer ? A friend of mine had the same issue and it was fixed by factory resetting the printer.

Thanks for the help

[Kumar0307 · Accepted solution]

@Aryeth_

Sure, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

[Aryeth_]

Hi,
It sadly did not work so I will assume that my issue is on the hardware side since my printer is a bit old already.
I will also try an ethernet cable to fix it although it is not really the most convenient.
Thank you for your time and consideration,

Aryeth_