Printer Offline Issue

[tjlmc78]

I have worked with the HP techs extensively for approximately 4 hrs, 5 different calls/techs, and my new printer still continues to go offline constantly on all my devices. They updated drivers, removed and re-installed printer repeatedly.  I got a new router from my internet provider to see if my wifi router was the problem.  Is there a chance my new printer is faulty. I am at my wits end and I need my printer.

[zoey7886]

@tjlmc78, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm sorry to hear about the continued difficulties you're facing with your new HP printer. Printer offline issues can be frustrating, but there are a few steps you can consider to address the problem:

Network Connection: Ensure your printer is properly connected to the Wi-Fi network. Sometimes, printers might disconnect if the network signal is weak. If possible, position the printer closer to the router.

Check Printer Settings: Verify that your printer is set to be the default printer. Sometimes this can prevent disconnection issues.

Firmware Updates: Check if there are any firmware updates for your printer model that might resolve connectivity issues. You can typically find updates on the HP website.

Firewall and Security Settings: Sometimes firewall settings on your computer or internet security software might be blocking the connection between your devices and the printer.

Sleep Mode: Ensure that your printer is not going into sleep mode, which can sometimes cause it to appear offline. You can adjust power settings from the printer menu.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[tjlmc78]

Thank you for your response. I have worked with HP support repeatedly and gone through all these steps with them on more than one occasion and the issue still persists. I was hoping the new wi-fi router would help but is not. But thank you anyways.

[zoey7886]

@tjlmc78, thank you for your response!

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,