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Common problems for Connectivity Issues
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‎08-22-2022 12:55 PM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

As I have not had any Instant Ink Cartridges since last February and my black ink cartridge is running low, I was prompted to look in HP Smart to see if there was any reason for this. My printer is shown as offline, with the message that my ink levels cannot be monitored if the printer is offline. However, when I open an application such as Microsoft Word the printer is shown as Ready and I can print any document without any problem.
I raised this with HP this morning and was told someone would ring me back. It is now nearly 8.00pm (BST)and still no phone call from HP.
Can anyone point me in the right direction as to why my printer is offline with HP but not here on my own WIFI network? There are only two of us using the printer, myself using my desktop and my wife using her laptop.

Category:
2 REPLIES 2

‎08-30-2022 10:05 AM

HP Recommended

Hi @Gionese

 

Welcome to the HP Support Community. 

 

I understand that your printer shows offline. Do not worry, I'd like to help!

 

I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services and check if it works.

 

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
  • It also helps you understand what state your cartridges are in based on HP's data,
  • Any issues will be shown with its solution using a step-by-step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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‎08-31-2022 10:49 AM

HP Recommended

Hi @Gionese,

 

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂  

Nal_NR-
HP Community Moderator



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