Printer Offline

[David8155]

I have had this printer a week and now it reads offline. I can print through HP Smart but choosing the printer, it won't print. 

I have run the tests and hp print scan fix and neither one fixes it. I spent 20 minutes this morning trying to print two pages. I ended up rebooting the computer to get it to print. 

Stupid app for printer reads offline, it goes and "fixes" it and has me print a test page to confirm it is fixed. That was 10 minutes ago and it still hasn't print. Nothing is flashing or anything on my printer to give me any indication of errors. 

Does anyone out here know how to fix this stupid thing? I am frustrated and super close to putting it back in the box and returning it. Only thing stopping me is I need a printer and can't wait another 2 weeks for one to come into the office supply store. 

[Jay_G24 · Accepted solution]

 Hi @David8155,

I'd like to help with the printer connectivity issue.

Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

From the printer control panel, press and hold (the Information button) for 3 seconds, and then press (the Information button) (the Resume button) at the same time.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping 

[David8155]

Thank you for the info. I am saving this should the problem come up again.

what I ended up doing was removing the printer, re-installing and setting up the printer again like the day I first set it up.  

[Jay_G24]

Sounds good.

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!