Printer Setup Incomplete

[KeUser]

I have been trying to re-setup my printer, but always received a message, saying "Printer Setup Incomplete". What is the solution to this issue? Thanks.

[A_Gayathri]

Hi @KeUser,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Printer Setup Incomplete" message on your HP ENVY 6052e All-in-One Printer usually indicates that there is an issue during the setup process. 

Here are some steps you can follow to troubleshoot and resolve this issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check Connections:

• Ensure that all cables (USB, power, etc.) are securely connected.
• If you're setting up the printer wirelessly, make sure it's connected to the same Wi-Fi network as your computer or mobile device.

Update the HP Smart App:

• If you're using the HP Smart app, make sure it is updated to the latest version on your device.

Run the HP Smart App Setup:

• Open the HP Smart app on your computer or mobile device.
• Select your printer and follow the on-screen instructions to complete the setup process. If your printer is not listed, click on "Add Printer" and follow the prompts.

Check Printer Settings:

• On the printer's control panel, navigate to the Settings menu.
• Ensure that the printer is connected to Wi-Fi and that it shows as "Ready."

Factory Reset the Printer:

• If the issue persists, you can reset the printer to factory settings. To do this, refer to your printer’s user manual for specific instructions on how to perform a factory reset.

Reinstall Printer Drivers:

• Go to the HP support website and download the latest drivers for your printer model.
• Uninstall any existing HP printer drivers on your computer and then install the new drivers.

Check for Software Conflicts:

• Disable any security software temporarily to check if it's blocking the setup process.
• If you have multiple printers installed, consider removing any that you don’t use to reduce potential conflicts.

Refer to this document: HP ENVY 6052e All-in-One Printer User manual

HP printer setup (HP Smart app)
HP printer setup (Mac built-in driver)
HP printer setup (Windows built-in driver)
HP printer setup (USB cable)
HP printer setup (Wi-Fi Direct)
 

I hope this helps. 

Take care and have a good day.

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