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‎09-05-2023 10:13 AM

HP Recommended
Product: HP Color LaserJet Pro M252dw

Hi,

I am using a HP Color Laserjet pro M252dw on a Win11 PC.

When I replace a toner, I normally get a popup window asking me to authenticate the Toner. I do this, and it comes back repeatedly with an error message saying it cannnot authenticate because it cannot connect to the internet. 

The only options are to Try Again, or Close. I have tried many times, and if I press Close, it'll just happen the following day when I print.

It's really annoying.

Please help. I want to either fix the supposed connection issue or kill the check.

I have no internet issues, both the PC and the Printer are connected with a good Wifi. I think its a bug.

Thanks in advance.

1 person had the same question
4 REPLIES 4

‎09-08-2023 01:55 AM

HP Recommended

Does anyone from HP Support even read these questions? I've attached the error I am gettting. It is very annoying it's been popping up several times a day for the last 2 weeks since I replaced my toner.

 

Authentication Error.jpg

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-09-2023 07:26 AM

HP Recommended

Hi @PeteW5,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-10-2023 10:42 AM

HP Recommended

Hi Irwin6,

Thank you but nothing in your reply helped.

The first link did not address the issue as none of the "Control panel message/Event code" related to the issue I described.

i then tried to update the printer firmware using the link you provided. I went through the Printer screen and the printer said there were no updates available.

Please advise again.

Thanks.

1 person found this reply helpful
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‎09-10-2023 12:43 PM

HP Recommended

Hi @PeteW5,

 

Kindly refer to the 1st step on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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