Printer Wifi will not connect

[mcs2022]

My HP 9010 printer was working fine on my wireless network and then I had no option to connect. I go to my network settings and a prompt comes up saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore.

[Dilip_18]

Hi@mcs2022,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP Printer.  

I have a few recommendations 

• Click on this link for HP printer setup (Wi-Fi network) https://support.hp.com/us-en/document/ish_1780623-1698506-16
• Click on this link for Wi-Fi network. https://support.hp.com/in-en/topic/wireless-printing

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

[mcs2022]

Hi Dilip,

I am unable to follow the directions you provided because once I press the setup button I receive the error message from my original post and am unable to go into any further menus. Are there any suggestion specific to my printer?

Thanks

[Dilip_18]

Hi@mcs2022,

Thank you for responding, I appreciate your time and effort.

Try doing factory reset on HP OfficeJet Pro 9010 Printer.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup icon ( ).
2. Touch Printer Maintenance, and then Restore.
3. Touch Restore Factory Defaults.
4. Touch Continue.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!