Printer Won't Join Specific Wifi SSID

[smartinec]

I have, what I feel, is an extremely odd issue. My printer will no longer connect to my Fios router using my existing SSID. It can see the SSID, but will not join using either password or WPS. If I reset my router to factory defaults, it will join the network. If I turn on my iPhone hotspot, it will join that network as well. But, as soon as I change my router SSID to MARHOME, it is no longer able to connect. I have done a Network Settings Reset, Factory Reset and used the service menu to do a Full/Partial Printer Reset but the issue still occurs. I verified that I have the latest firmware. I should note that I am able to print using Wifi Direct also. If I had to guess, I would think it's some kind of cache issue with the SSID, but I can't figure it out. Any help or ideas are appreciated as I have exhausted everything I could think of.

[ShlomiL · Accepted solution]

Hi,

May you have SON enabled for your router?

I could see many users describing similar behavior when the SON feature is enabled, after the latest firmware update from Verizon:

https://www.verizon.com/support/residential/internet/equipment/network-extender/son

See 'Self Organizing Network Frequently Asked Questions >> Do I have the ability to turn SON off? ' below and you may give it a try, or check with Verizon support.

The printer doesn't have any cache for an SSID which will not be removed when resetting the network settings.

Shlomi

[tpbtpb]

Thanks the self organizing network was the problem.  Once I disabled that it worked fine.  Thanks