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Common problems for Connectivity Issues
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‎09-29-2020 07:26 AM

HP Recommended
Product: Officejet Pro 8620

I have, what I feel, is an extremely odd issue. My printer will no longer connect to my Fios router using my existing SSID. It can see the SSID, but will not join using either password or WPS. If I reset my router to factory defaults, it will join the network. If I turn on my iPhone hotspot, it will join that network as well. But, as soon as I change my router SSID to MARHOME, it is no longer able to connect. I have done a Network Settings Reset, Factory Reset and used the service menu to do a Full/Partial Printer Reset but the issue still occurs. I verified that I have the latest firmware. I should note that I am able to print using Wifi Direct also. If I had to guess, I would think it's some kind of cache issue with the SSID, but I can't figure it out. Any help or ideas are appreciated as I have exhausted everything I could think of.

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