Printer appears to be connected top network, but I cannot get documents to print. It shows, "Unable

[BobW1957]

The printer appears in my Printers & Scanners, showing as "Idle, Default."  When I try to print, it searches for the printer and then says, "Cannot connect to printer."

[Garp_senchau]

@BobW1957, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When your HP Envy 5664 e-All-in-One Printer shows as "Idle, Default" but you are unable to print, try the following troubleshooting steps:

Check Printer Status

Make sure the printer is turned on and connected to the same network as your computer.

Restart Devices

1. Restart the Printer:
   • Turn off the printer and then turn it back on.
2. Restart your Computer:
   • Restart your computer to refresh the connection settings.
3. Restart the Router:
   • Turn off your router and then turn it back on after 30 seconds.

Verify Printer is Online

1. Windows:
   • From the Start menu, go to Devices and Printers.
   • Right-click your printer’s icon, and select See what's printing.
   • In the print queue window, click Printer in the menu bar and make sure Use Printer Offline is unchecked. If it is checked, click it to uncheck it.
2. Mac OS X:
   • Go to System Preferences > Printers & Scanners.
   • Select the printer and ensure it is listed as Idle or Ready.

Check Network Settings

Ensure your printer and computer are connected to the same wireless network:

1. Print Network Configuration Page:
   • From the printer control panel, print a Network Configuration page to check the connection status.
2. Verify Network Connection:
   • Make sure the SSID (network name) on the Network Configuration page matches your network.

Re-run Wireless Setup Wizard

If the issue persists, you may need to re-establish the connection using the Wireless Setup Wizard:

1. On the printer’s control panel, go to the Wireless or Setup menu.
2. Select Wireless Setup Wizard and follow the on-screen instructions to reconnect the printer to your network.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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