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- Printer appears to be connected top network, but I cannot ge...

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06-09-2025 08:28 PM
The printer appears in my Printers & Scanners, showing as "Idle, Default." When I try to print, it searches for the printer and then says, "Cannot connect to printer."
06-11-2025 06:34 PM
@BobW1957, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
When your HP Envy 5664 e-All-in-One Printer shows as "Idle, Default" but you are unable to print, try the following troubleshooting steps:
Check Printer Status
Make sure the printer is turned on and connected to the same network as your computer.
Restart Devices
- Restart the Printer:
- Turn off the printer and then turn it back on.
- Restart your Computer:
- Restart your computer to refresh the connection settings.
- Restart the Router:
- Turn off your router and then turn it back on after 30 seconds.
Verify Printer is Online
- Windows:
- From the Start menu, go to Devices and Printers.
- Right-click your printer’s icon, and select See what's printing.
- In the print queue window, click Printer in the menu bar and make sure Use Printer Offline is unchecked. If it is checked, click it to uncheck it.
- Mac OS X:
- Go to System Preferences > Printers & Scanners.
- Select the printer and ensure it is listed as Idle or Ready.
Check Network Settings
Ensure your printer and computer are connected to the same wireless network:
- Print Network Configuration Page:
- From the printer control panel, print a Network Configuration page to check the connection status.
- Verify Network Connection:
- Make sure the SSID (network name) on the Network Configuration page matches your network.
Re-run Wireless Setup Wizard
If the issue persists, you may need to re-establish the connection using the Wireless Setup Wizard:
- On the printer’s control panel, go to the Wireless or Setup menu.
- Select Wireless Setup Wizard and follow the on-screen instructions to reconnect the printer to your network.
Run HP Smart:
- Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
- Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
Update Printer Firmware (Update the firmware on an HP printer | HP® Support)
- Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee